All Shindaiwa products are made for professionals who make a living from their tools. We know the importance of reliability and durability in a field of work that can be grueling, spontaneous and throw all kinds of extreme conditions at you. Our tools are not only made to be relied upon day in and day out, they are also designed to increase your productivity, so you can get jobs done faster, with more accuracy.

You won't find a warranty this long on many products. Offering the best warranty in the industry is only possible when you have full faith in the quality of your products. All Shindaiwa tools are made to the same standards and feature highly durable, professional grade parts with engine systems that are the result of decades of experience and expertise. 

Consumer Rights

 The buyer should be aware that in relation to goods which are of a kind ordinarily acquired for personal, domestic or household use or consumption, certain provisions such as the Competition and Consumer Act 2010 (previously known as the Trade Practices Act 1974 (TPA)) (Aust) and the Consumer Guarantees Act, 1993 (NZ) apply. The terms set out below do not exclude rights and remedies implied by a statute which are non-excludable and which may be more extensive than those provided by this warranty.

In Australia - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Service

Warranty Service under both the Express Warranty and the warranties implied by law is available at any Shindaiwa Authorised Service Centre. These centres are staffed and equipped to provide expert service. Should a product difficulty occur, you should, where practicable, deliver or ship your Shindaiwa product to an authorised Shindaiwa servicing dealer for warranty assessment and repairs (within the applicable warranty period); and arrange for pickup or return of your unit after the repairs have been made. 

Proof of purchase is required for consideration

For your nearest authorised Shindaiwa servicing dealer

In Australia visit  www.shindaiwa-australia.com.au/en_au/finder

In New Zealand visit   www.shindaiwa-newzealand.co.nz/en_nz/finder

Shindaiwa Express Warranty

The Shindaiwa Express Warranty is additional to the conditions and warranties which are mandatorily implied by the laws and regulations of the individual States and Territories of Australia and the Competition and Consumer Act 2010 (Aust), and the Consumer Guarantees Act in New Zealand and any non-excludable laws.

Petrol Engine Powered Products

Residential, or non-income producing use

Engine - 5 years

Chassis - 5 years

Commercial, institutional,agricultural,government, industrial,

or income producing use

Engine - 2 years

Chassis - 2 years

Units purchased for short or long term hire to residential and/or commercial customers

Engine - 90 Days

Chassis - 90 Days

Non Powered Products

Spreader

Residential 5 Years

Commercial 90 Days

Hire & Rental 90 Days

Sprayer

Residential 90 Days

Commercial 90 Days

Hire & Rental 90 Days

Cutting attachments such as, but not limited to, bars, chains, sprockets, blades, and nylon trimmer heads for residential or non-income producing use will be covered for failures due to defects in material or workmanship for a period of 60 days from original product purchase date. Any misuse from contact with concrete, rocks, or other structures is not covered by this warranty.

Cutting attachments such as, but not limited to, bars, chains, sprockets, blades, and nylon trimmer heads for commercial, institutional, agricultural, industrial, rental, or income producing will be covered for failures due to defects in material or workmanship for a period of 30 days from original product purchase date. Any misuse from contact with concrete, rocks, or other structures is not covered by this warranty.

Under Express Warranty the product is warranted from the date of purchase against mechanical defects and faulty workmanship or material. Express Warranty covers only the replacement, repair or adjustment of parts which fail due to a fault in manufacture.

Defective parts will be replaced or serviced by a Shindaiwa Authorised Service Centre without charge for labour or materials, subject to conditions. Repairs or adjustments required by normal use or by failure to follow the manufacturer’s instructions are chargeable to the owner.

Shindaiwa Authorised Service Centres are authorised to determine whether a claim will be covered under warranty, or payable by the owner on completion.

You should seek independent legal advice to determine whether a claim not covered by the Express Warranty is covered by any warranties implied by law.

 THIS WARRANTY DOES NOT COVER DAMAGE CAUSED BY:

• Lack of lubrication or engine failure, due to the use of two-stroke oils that do not meet the ISO-L-EGD (ISO/CD 13738) and JASO M345FD Standards. Engine problems due to inadequate lubrication caused by failure to use an ISO-L-EGD compliant and JASO M345FD registered oil, will void the two-stroke engine limited warranty. 

• Damage caused by use of fuels containing more than 10% ethanol by volume. The prescribed mixing ratio of gasoline to oil is listed on the Shindaiwa oil label and covered in your operator’s manual.

• Engine damage caused by use of ether or any starting fluids. 

• Damage caused by tampering with engine speed governor or emission components, or running engines above specified and recommended engine speeds as listed in your operator’s manual.

• Operation of the unit with improperly maintained/removed cutting shield or removed/damaged air filter. 

• Damage caused by dirt, pressure or steam cleaning the unit, salt water, corrosion, rust, varnish, abrasives, and moisture.

• Defects, malfunctions or failures resulting from abuse, misuse, neglect, modifications, alterations, normal wear, improper servicing, or use of unauthorised attachments.

• Incorrect storage procedures, stale fuel, including failure to provide or perform required maintenance services as prescribed in the operator's manual. Preventative maintenance as outlined in the operator’s manual is the customer’s responsibility.

• Failures due to improper set-up, pre-delivery service or repair service by anyone other than authorised Shindaiwa servicing dealer during the warranty period.

• Use of spark plugs other than those meeting performance and durability requirements of the OEM spark plug listed in the operator's manuals.

• Overheating or carbon scoring failures due to restricted, clogged exhaust port or combustion chamber, including damage to spark arrester screen.

• Adjustments after the first (30) thirty days and beyond, such as carburetor adjustment and throttle cable adjustment.

• Damage to gears or gear cases caused by contaminated grease or oil, use of incorrect type or viscosity of lubricants, and/or failure to comply with recommended grease or oil change intervals.

• Damage caused by loading SHRED 'N' VAC^® beyond recommended capacity.

• Damage caused by pump or sprayer running dry, pumping or spraying caustic or flammable materials, or lack of or broken strainers.

• Additional damage to parts or components due to continued use after operational problem or failure occurs. Should operational problem or failure occur, the product should not be used, but delivered as is to an authorised Shindaiwa servicing dealer.

 Certain parts and other items are not warranted, including but not limited to consumable items such as nylon trimmer line, and spark plugs.

Limitations of Warranty

Nothing in these terms shall exclude, restrict or modify any term, condition, warranty or liability implied into this contract by statute, where to do so would be unlawful or would render any provision of this contract void. Subject to that, all warranties implied by statute in respect of the goods are hereby expressly negated and the manufacturer's liability for the goods is limited to any warranties issued in writing by manufacturer and manufacturer is excluded from any liability whether under this contract or otherwise to the buyer of any third party for any loss, injury, cost or damage (direct, indirect, special, consequential, or otherwise and whether or not arising from a negligent act or omission of the manufacturer), incurred or suffered by reason for the goods, their use, their design or any failure to deliver or delay in delivering them. Where it is legal to do so, any remaining

liability implied by statute or resulting from breach of any term, condition or warranty implied by statute is limited to, at the manufacturer's sole option:

the replacement of the goods or the supply of equivalent goods; the repair of goods;

the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of having the cost of the goods repaired.

In particular, your rights and remedies under the Competition and Consumer Act 2010 (Aust) and the Consumer Guarantees Act (NZ) are not excluded.

New Australian Warranty Laws

In Australia - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty operates in addition to your rights at law.

If you have questions or for assistance contact the distributors below;

Briggs & Stratton Australia on

1300 356 632

mail to:

Briggs & Stratton Australia

Locked Bag 5004

St Clair NSW 2759

or visit

www.shindaiwa-australia.com.au/en_au/support/contacts

to contact our Australian help desk

Briggs & Stratton New Zealand on

0800-484-282

mail to:

Briggs & Stratton New Zealand

PO Box 65-155

Mairangi Bay Auckland

or visit

www.shindaiwa-newzealand.co.nz/en_nz/support/contacts

to contact our New Zealand help desk

Produced by

Yamabiko Corporation, 7-2 Suehirocho 1-Chome Ohme Tokyo Japan