Find answers to the most frequently asked questions.

Are Shindaiwa tools for professionals?

Shindaiwa's focus has always been on producing the highest quality,

commercial grade tools for people who rely on their tools to make their living. And that focus has never changed.

Where can I find the operator manual for my Shindaiwa tool?

Operators' manuals can be found in the Support section under Manuals.

Please input your model and the language of the manual you desire. You can then either view online or download the PDF to save and/or print. 

Where can I buy Shindaiwa products?

Use the Dealer Finder to locate your nearest dealer.

Shindaiwa products are sold by our specialist dealers who rigorously check and setup all tools before passing them onto the customer.

What warranty does Shindaiwa offer?

Shindaiwa warranties are unrivalled in the industry.

We offer a 5 year warranty for OPE products used domestically and a 2 year warranty for OPE products used commercially. We are able to offer such long warranties because we thoroughly believe in the construction standards and dependability of all our tools.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information on Warranty, Click "Support" in the header menu and select Warranty.

What kind of servicing and after care does Shindaiwa offer?

Shindaiwa dealers offers a robust care program.

The benefit of buying from a Shindaiwa dealer is that you not only get a tool that's been checked and tuned up, but a point of contact for future maintenance, servicing and advice. Shindaiwa dealers are experts and there to assist with all your needs. Our dealers only stock official Shindaiwa parts that are manufactured in Japan to the highest standards possible. 

What is the meaning of life?

We're still working on the answer. One thing we can tell you

is that doing something you love, being productive and of value to those around you, are certainly part of the answer. If you work it out, then drop us a line through our contact form!